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Altron BSI achieves CISCO Customer Experience Specialization in SA

Altron Bytes Systems Integration (Altron BSI) is the second of only two Cisco partners to attain CISCO’s Customer Experience Specialization. By achieving this, Altron BSI has proven its business methodology for increasing recurring revenues by minimising the risk of churn, while driving adoption and expansion.

Altron BSI holds this specialization with three qualified and skilled Customer Success Managers (CSM). Customer Success is a new way of engagement and accelerating our customers’ success by delivering the best experience in the industry.

The specialization will enable a long-term trusted advisory approach with our customers, which enables a proactive engagement with them over the entire lifecycle, rather than the traditional selling of product and/or features.

Theodore Levitt says it best, “People don’t want to buy a quarter-inch drill, they want a quarter-inch hole”.